Priority One Support

BlueCentral are focused on delivering a level of support that drives our customers business success

BlueCentral is focused on delivering superior customer service and support. Our Priority One Support – Enabling Business Success mantra is what guides our behaviours, customer interactions and the culture of our business.

As BlueCentral works with our customers to design, deliver and support technology solutions, we are continually looking at innovative ways to ensure our services effectively help our customers to grow their business and gain a competitive advantage. This may be achieved, for example, by providing a new approach, a flexible usage model, creative commercial terms or new techniques around account management or perhaps by partnering with complementary technology providers or specialist software, hardware or systems integration suppliers.

Underlying our Priority One Support culture are the principles of how we work both in the business and with our customers. We support our customers’ own interests in achieving business success by living out these guiding principles:

• Treat every customer like they're our only customer - no matter how big or small
  
• The customer is always placed first
  
• We go far beyond our industry-leading Service Level Agreement

Together with our continuous service improvement initiatives, we also consider our own employee commitment, retention and productivity as core inputs into customer relationships, satisfaction and loyalty.

On a daily basis, BlueCentral strives to develop, deliver and support services delivered to our customers that are encapsulated by the businesses’ ‘Priority One Support – Enabling Business Success’ mantra. This means doing business with us is fast and easy.

First and foremost, our services and support are designed to ensure they solve explicit business needs and help our customers be more successful in their markets and industries. The commitment to our customers to provide them with superior customer service and support is something that permeates throughout the entire BlueCentral team . From the Executive Team right through to our frontline staff, our customer support mantra is simple.

We understand that providing your business with consistent high quality service is something you need from a hosting provider. With this in mind our customer service team is an integral part of our business strategy - we receive customer feedback and integrate changes into our operations to meet our customers requests.

Some of the processes we put in place to benefit customers are:

• Highly skilled teams of dedicated engineers, technology staff and support staff
• Account management model s that ensures customers receive regular and relevant communications
• Performance indicators requires BlueCentral to be accountable and deliver excellent results
• Fault response and resolution service level agreements for support tickets
• Rapid service provisioning time
• Quarterly customer satisfaction survey sent to every customer

Along with our Priority One Support mantra we also provide a range of different support options for clients from 24x7 call centre access through to our extensive knowledge base and guided assistance from our support staff.

We understand that businesses need support quickly and efficiently. Our call centre staff are always available to take your calls and answer your questions no matter what time of the day or night. We also keep customers informed about any scheduled maintenance or outage through online customer control panel.

We believe the key to having satisfied and supportive customers is to be willing to support them when and how they prefer . This along with the host of processes we have put in place to ensure customer satisfaction gives your company a competitive edge to get answers and support queries addressed quickly and efficiently.

For more information about BlueCentral's Priority One Support contact us on 1300 258 323 or complete the form to your right and one of our service consultants will contact you shortly.